Customer information will not be sold, exchanged, transferred, or given to any other
company for any reason whatsoever other than for the purpose of delivering the product
Great care is taken in the construction of each piece of Aislinn Neave Jewellery and have been designed to last many years. If you feel as though your piece may be faulty in any way please contact Aislinn as soon as possible and the matter will be taken from there.
All items purchased have a one year warranty from the date of sale. If any issues arise in the first year, Aislinn will repair your piece free of charge.
You are urged to look after your jewellery with appropriate care. Items that have been damaged as a result of poor care will not fall under any warranty.
General wear is expected and almost unavoidable with any piece of jewellery. The look of certain finishes (ie. matte and oxidized) will be expected to change and sometimes wear away with time. These finishes are usually able to be reapplied giving them a similar look to when they were new. Please feel free to contact Aislinn if you feel as though your piece has lost its original finish and you wish to have it reapplied. You may be expected to pay a small fee and cover postage costs.
Please understand that it is your own responsibility as the customer to supply accurate sizing for jewellery purchased. If you order the incorrect size and require a resize on your item please understand that you will be required to pay a small fee and shipping if applicable. Please see my page on sizing for more information on ring sizing.
Payment must be made at the time of purchase for all online orders
Cash on pickup is available if you are organizing to pick up directly from Aislinn’s studio, please contact to arrange this.
A 50% deposit will be required for all custom orders before any work is commenced. This can be made via paypal or bank transfer and you will be provided with a receipt. Please note: no custom orders will be started without a deposit. The full amount is to be paid for upon pickup or before the item is shipped.