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SHIPPING

  • All items for post will be packaged with care to ensure they arrive to you in perfect condition.

  • Domestic shipping $10 (express post)   

  • Extra Cover (insurance) may be added to your parcel however this will be at your own cost. This is purchased through Australia Post at the time of postage. The cost to cover an item will depend on the item’s total value. Please notify Aislinn at the time of order if you wish to purchase extra cover.

  • If the customer believes the item has been damaged during shipping, please let Aislinn know within three days of receipt and everything possible will be done to assist you. Please include images of the damaged item.

  • Items lost by Australia Post during transit will not become the responsibly of Aislinn Neave Jewellery. It is the customers responsibility to purchase Extra Cover which will assist if such a thing were to happen.

 

INTERNATIONAL SHIPPING

  • Standard international shipping $20

  • Express international shipping $35

  • Standard international shipping can sometimes take up to one month. For more expensive items Aislinn highly recommends the express service as this will greatly reduce the time in transit.

  • Extra cover can be purchased and is highly recommended for more expensive orders. This is to be purchased at the time of shipment and the cost will depend on the total value of the item. Please notify Aislinn if you wish to purchase extra cover.
     

STUDIO PICK UP
You are more than welcome to collect your item directly from Aislinn’s Melbourne studio. Please contact Aislinn to arrange this.

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ORDER TURN AROUND TIME

  • If an item purchased from the webstore is in stock it will be dispatched within 1-3 business days.

  • If an item is not in stock and is made to order please allow up to 2 weeks for production time.

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DEFECTIVE OR FAULTY JEWELLERY
If you suspect there is something wrong with your order when you receive it please take photos and contact Aislinn within 3 days of receipt. These photos will be inspected and if deemed faulty you will be asked to return the item back to me and the item will be repaired or replaced free of charge.

RETURNS & EXCHANGES

  • If you receive your item and have had a change of mind, please contact Aislinn within 3 days of receipt to organise a return or exchange (PLEASE NOTE: some restrictions do apply. Any made to order style, custom design or a stock item that has been resized or modified in anyway to suit the customer, may not be returned)

  • Returned items that have been used/worn will not be accepted for return or exchange.

  • Items that have been custom made will not be eligible for exchange or refund under any circumstances.

  • Any returned items for exchange or refund must be returned in their original packaging.

  • Original shipping fees are non-refundable and return shipping fees are the responsibility of the customer.

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